Getting started > 23
I
NSTALLING
DRIVERS
AND
UTILITIES
The installation instructions below refer to USB connection. For network connection details
refer to the Configuration Guide.
If you are running Windows Server 2008, Server 2008 R2 or Server 2012, you may need
to follow these steps to ensure the WIA service starts when using the scanner driver and
ActKey Utility:
1. Click Start > Administrative Tools > Services.
2. Double-click Services.
3. Double-click Windows Image Acquisition (WIA).
4. From the Startup type menu, select Automatic.
5. Under Service status, click Start.
6. Click OK.
NOTE
Example screenshots have been used throughout and may not represent your
machine, however the procedure is the same.
NOTE
You must be logged on as an administrator or a member of the Administrators
group in order to complete this procedure. If your computer is connected to a
network, network policy settings may also prevent you from completing this
procedure.
NOTE
In the case of Server 2008, Server 2008 R2, Server 2012 or Server 2012 R2,
Desktop Experience needs to be installed.
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