CHAPTER 7
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TROUBLESHOOTING AND UPDATES
7
Troubleshooting and Updates
VOLT is solidly built, with rigorously tested hardware and software. Nonetheless, no electronic equip-
ment is immune from occasional problems. These pages will help you identify which ones can be fixed
quickly and locally, and which may require contacting us.
In an emergency, you can reach our Support Team anytime, by calling +1 216-622-0247.
VOLT includes factory diagnostics available on the Remote Control’s Configuration tab. When contact-
ing customer support, you may be instructed how to retrieve important information so it can be read or
emailed to us for analysis.
For billing questions or other non-emergency technical questions, email Support@TelosAlliance.com
or call +1 216-241-7225 between 9:00 AM - 5:00 PM USA Eastern Time, weekdays. There’s full contact
information at the end of this chapter, and at the end of this manual.
Features and operations of VOLT are determined largely by software. Telos strives to provide the most
stable and feature-rich software available. We encourage you to check for software updates from time to
time by visiting our website or by contacting us directly.
Contacting Us…
By Phone/Fax
You can reach our 24/7 Support Team in emergencies by calling +1 216-622-0247. For billing questions
or other non-emergency technical questions, call +1 216-241-7225 between 9:00 AM to 5:00 PM USA
Eastern Time, Monday through Friday.
By Email
Non-emergency technical support is available at Support@TelosAlliance.com.
By Web
The Telos Web site has a variety of information that may be useful for product selection and support. The
URL is http://www.TelosAlliance.com. See the Omnia section for VOLT news and updates.
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