Troubleshooting the Server
This section covers the following procedures:
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“How to Gather Service Visit Information” on page 11
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“How to Troubleshoot Power Problems” on page 11
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“How to Inspect the Outside of the Server” on page 12
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“How to Inspect the Inside of the Server” on page 12
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How to Gather Service Visit Information
Use the following general guideline steps when you begin troubleshooting.
Collect information about the following items:
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Events that occurred prior to the failure
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Whether any hardware or software was modied or installed
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Whether the server was recently installed or moved
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How long the server exhibited symptoms
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The duration or frequency of the problem
Document the server settings before you make any changes.
If possible, make one change at a time, in order to isolate potential problems. In this way, you
can maintain a controlled environment and reduce the scope of troubleshooting.
Take note of the results of any change you make. Include any errors or informational messages.
Check for potential device conicts before you add a new device.
Check for version dependencies, especially with third-party software.
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How toTroubleshoot Power Problems
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If the server powers on, skip this section and go to “How to Inspect the Outside of the
Server” on page 12
.
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If the server does not power on, check the following:
1
2
3
4
5
11
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