OWC Mercury Elite Pro Dual User Manual

MERCURY ELITE PRO DUAL
SUPPORT RESOURCES
12
3.1 FORMATTING
For formatting information, including instructions on how to format your Mercury Elite Pro
Dual for Mac or Windows, go to: www.owcdigital.com/format
3.2 UNMOUNTING DRIVES
To properly unmount any connected drives from your computer, you need to follow a few
simple steps.
OS X:
There are several methods to umount disks with OS X systems. You can drag the icon for
the disk you wish to unmount to the trash can, or right-click the disk icon on the desktop,
then click “Eject”. You can also eject the disk in the sidebar of a Finder window, or select
the drive icon on the Desktop and press Command-E.
Windows:
1. Go to the System Tray (located in the lower right corner of your screen). Click on the
“Eject” icon (a small green arrow over a hardware image).
2. A message will appear, detailing the devices that the “Eject” icon controls, i.e., “Safely
remove...” Click on this prompt.
3. You will then see a message that says, “Safe to Remove Hardware.” It is now safe to
disconnect the Mercury Elite Pro Dual from the computer.
3.3 TROUBLESHOOTING
Begin your troubleshooting by verifying that the power cable is connected to the Mercury
Elite Pro Dual and to a power source. If the power cable is connected to a power strip, make
sure that the power switch on the strip is turned on.
Then, simply verify that both ends of your cables are properly plugged into the computer
and the Mercury Elite Pro Dual. If the Mercury Elite Pro Dual is still not working properly, try
connecting to another interface (USB or Thunderbolt) and see if the device works properly.
You can also connect the Mercury Elite Pro Dual to a different computer.
Remember that the Mercury Elite Pro Dual needs an active data signal to remain on. If it goes
to sleep, if it is disconnected from the computer, or if the computer goes to sleep or turns off,
the Mercury Elite Pro Dual will turn off.
If problems persist, consult Section 3.6 for assistance contacting OWC technical support.
SUPPORT RESOURCES

OWC Mercury Elite Pro Dual Specifications

General

Hot-swap	Yes
RAID levels	0, 1
Storage drive size	3.5 \
Total storage capacity	8000 GB
Number of storage drives supported	2
Interface	Thunderbolt
Product color	Aluminum
Storage temperature (T-T)	-40 - 65 °C
Operating temperature (T-T)	5 - 42 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	8 - 90 %
Cache internal	128 MB

Weight and Dimensions

Depth	228.6 mm
Width	71.2 mm
Height	133.4 mm