11 Guarantee & Service
This dispenser includes a two-year warranty from the date of purchase. If you need more
information, please visit: www.philips.com/welcome.
Within two years from the date of purchase, you will receive free warranty service for any
damage caused by the manufacturing process or components under normal operation
conrmed by our maintenance service.
The warranty service does not include frequent replaced consumable components (water
purier lter, pitcher lter, granular activated carbon, ion exchange resin, hollow ber
membrane, etc.), auxiliary devices, transportation fee and door-to-door service.
Please show the proof of purchase to the service personnel during maintenance.
Heating element abnormality
Raw water temperature sensor
abnormality
Heating element temperature
sensor abnormality
Heating element overheats
TDS sensor abnormality
The dispenser overows
Communication abnormality
Contact customer services
Contact customer services
Contact customer services
Stop using the dispenser and wait for the heating
element to cool down to normal temperature. The
alarm should stop automatically afterwards, and
the error code will disappear
Error code
Extract 300ml ambient water, and if the alarm
does not stop, contact customer services
Check whether the check valve is in place, if not
put the check valve back to original place with a
thimble, or contact customer services to change it
EH
E4
E1
E2
Error code What does it mean Solutions
E8
EU
Contact customer services
Contact customer services
E9
19
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