13
VIII. Troubleshooting
Problem
No water comes
out from the
faucet.
Cold water valve or the three-way
ball valve is turned o.
Turn on the valves.
The system is not connected
with power.
Check if the power adapter is
connected to the system and
the power socket properly.
Filter is blocked. Replace the filter.
Wait until the inlet water pressure
gets stable, or install a pressure
boost before the system if the
inlet water pressure is constantly
lower than 0.1 MPa.
Inlet water pressure is low.
The flow rate gets
slower.
Possible cause Solution
- Be sure to handle the system gently and carefully. Do not attempt to modify or
repair the system yourself, otherwise, the warranty becomes invalid.
- This device is intended for domestic use only.
- The inlet water temperature of the system should be within 5-38℃. When the
inlet water temperature exceeds 38℃, the filter could be damaged and become
invalid. If the inlet water temperature is lower than 5℃, it may cause freezing and
the parts of the system to rupture, resulting in water leakage.
- Do not reverse the installation order of the filter cartridges to avoid affecting
the filter performance of the system.
- If the system is abnormal or faulty, stop using it immediately. Close the inlet
water valve, and turn on the faucet to empty the system. Events of faults include:
Leakage
The product is cracked or damaged There is an abnormal sound or burnt smell
The machine does not work
Please contact consumer care for inspection immediately.
- If not using the system for an extended period, turn off the water supply, and
turn on the faucet to release the internal pressure to avoid damage to the system.
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