Philips WelcomeEye Link User Manual

WelcomeEye / Link
18
11. FAQ
Problem Solution
The application cannot nd the
device.
- Check that the intercom panel has power.
- Check that the WiFi router is turned on.
- Check that the intercom panel and the mobile device are both
connected to the same router during the initial setup.
The WiFi router does not appear
in the drop-down list.
- Check that the WiFi router is turned on and is transmitting at
2.4 GHz.
- Change the wireless security protocol of the WiFi router to WPA/
WPA2/WPA2-PSK. For security reasons, the WEP protocol is not
recommended.
No image appears.
- Check that the intercom panel is correctly congured in the app.
- Check that the mobile device is correctly connected to the 3G/4G/
WiFi network.
- Check that the router’s WiFi signal reaches the intercom panel.
Weak wireless signal, poor
image quality
- Wireless devices, such as wireless speakers, can reduce signal
strength. Keep the intercom panel and the mobile device as far
away as possible from other wireless devices.
- Stains or dust on the camera lens can degrade the image quality.
Clean the lens with a lens cleaning cloth.
Motion detection is not
working or is too sensitive.
- Check that the motion detection feature has been turned on.
- In motion detection mode, an object must move in the eld of
view of the lens to trigger motion detection and recording.
The app cannot record video.
- Check that the micro SD card has been inserted correctly.
- Check that the motion detection feature has been turned on.
- Format the micro SD card the rst time you use it.
- Make sure that a Class 10 memory card is used.
No sound coming from the
intercom panel
Check that the intercom panel microphone hole is not obstructed
by insects or dirt.
Image too bright
Do not directly expose the camera lens to the sun or a reective
surface.

Philips WelcomeEye Link Specifications

General

Brand	Philips
Model	WelcomeEye Link
Category	Accessories
Language	English