Poly Voyager 5200 User Manual

Issue Resolutions
The sound is distorted. ● Lower the desk phone speaking volume and/or desk
phone listening volume on the base. For most telephones
the correct setting is position 2. See Adjust volume on
page 14.
● If your desk phone has a volume control, lower until the
distortion disappears.
● If the distortion is still present, adjust the headset volume
control to lower the headset speaker volume. See Adjust
volume on page 14.
● Make sure there is 12 inches between your base and
your computer, and 6 inches between your base and your
telephone. See
Position Your Base on page 3.
I hear echo in the headset. ● Lower the desk phone speaking volume and/or desk
phone listening volume on the base. For most telephones
the correct setting is position 2. See Adjust volume on
page 14.
● If the audio level is too low in this position, increase the
headset volume. See Adjust volume on page 14.
● If your speaking volume is too low for your listener in this
position, adjust the position of the headset to make sure
the microphone is as close as possible to your mouth.
People I talk to can hear a buzz in
the background.
● Move the base further away from your phone. See
Position Your Base on page 3.
● If the base power supply is plugged into a power strip, plug
it into the wall directly.
I can't activate Siri or Google Now
on my headset.
Your smartphone's default voice assistant is a mobile-only
feature and is not active when your headset is in range of your
base.
● Ensure that your headset is out of base range
● Ensure that the headset is paired to your smartphone
● See Voice assistant (smartphone feature) on page 18
Desk phone
Issue Resolutions
The handset lifter is installed but
does not lift the handset.
● Be sure the handset lifter power cord is firmly pushed into
the handset lifter jack on the base.
Desk phone 21

Poly Voyager 5200 Specifications

General

Brand	Poly
Model	Voyager 5200
Category	Headsets
Language	English