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5B. Solving Print Quality Problems
Many factors can affect the quality of the print. The following are listed in order from
most likely to least likely:
1. Quality Setting. Change your quality setting. The lowest (and fastest printing)
quality may not be sufficient for many photos or graphics. The highest quality
setting may cause ink to bleed on certain graphics in combination with certain label
stock. Increasing the quality increases print time because the Printer makes more
horizontal movements across the label.
2. Clean the Cartridge. Run an automatic cleaning print or manually clean the
cartridge as described in Section 6D .
3. Change the Cartridge. Try a new cartridge. Make sure that the ink cartridge has ink
remaining. Check the ink levels via the PrintHub or Printer Utility (Mac).
4. Align Print Head. Normally, print head alignment is only necessary after changing a
print head. However, in certain cases, running the alignment again can improve
print quality. Align the print head by opening the PrintHub or Printer Utility (Mac).
Click on the Align Print Head button on the Cartridge Utilities Tab (second tab).
Follow the onscreen prompts to load your paper for alignment.
5. Clean the Maintenance Station. Power off the Printer! Gently move the cartridge
to the left to access the maintenance station. Clean the maintenance station
located on the right side of the print area. This includes the rubber cartridge nozzle
cap and the plastic roller. Under normal use this can become dirty with ink. Clean
with rubbing alcohol and a paper towel.
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