SC No. Level Error Name/Error Condition/Major Cause/Solution
557-00 D Zero cross frequency exceeded
When low frequency is detected once, this SC is issued.
Power line noise
Turn the power off and on.
SC No. Level Error Name/Error Condition/Major Cause/Solution
559-00 A Fusing jam SC
A fusing jam, which does not reach the paper exit sensor, is
detected three times consecutively.
 If paper exits normally (passes the paper exit sensor), the
count will be cleared.
 This detection is effective only when the setting of
SP1-159-001 (Fusing jam 3 times SC setting) is set to “1
(on)”. (Default: 0 (off))
 The fusing jam counter value is retained after turning the
power off/on.
 The fusing jam counter (internal counter) is reset when the
setting of SP1-159-001 is changed from "1" to "0".
 The fusing jam counter is reset when clearing this SC after
SC559-00 has been issued.
Paper winding around the fusing roller.
 Replace the fusing unit.
 Clear this SC by executing SP5-810-001.
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