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Troubleshooting
If you experience trouble with your camera, try the following solutions.
Please understand that you give your consent that the contents of the internal memory, Music
files may be checked when you send your camera to be repaired.
The battery pack cannot be inserted.
• Insert the battery pack correctly to push the battery eject lever (page 13).
Cannot turn on the camera.
• After installing the battery pack into the camera, it may take a little while to get the camera
powered.
• Insert the battery pack correctly (page 13).
• The battery pack is discharged. Insert charged battery pack (page 12).
• The battery pack is dead. Replace it with a new one.
• Use a recommended battery pack (page 10).
The power turns off suddenly.
• If you do not operate the camera for about three minutes while the power is on, the camera
turns off automatically to prevent wearing down the battery pack. Turn on the camera again
(page 15).
• The battery pack is dead. Replace it with a new one.
1 Check the items below, and refer to “Cyber-shot Handbook” (PDF).
If a code such as “C/E:ss:ss” appears on the screen, refer to “Cyber-shot
Handbook”.
2 Remove the battery pack, and insert the battery pack again after about one
minute, and turn on the power.
3 Initialize the settings (page 24).
4 Consult your Sony dealer or local authorized Sony service facility.
Battery pack and power
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