28
GB
Troubleshooting
If a problem occurs during operation of the unit, refer to the information
provided in this section and in your Sony personal computer
documentation. If the problem persists, consult your nearest Sony dealer.
For contact information, see “Getting Help” on page 25. Also refer to the
manuals provided with your personal computer.
Symptom Cause/Remedy
Tray does not open
when the eject button
on the unit is pressed.
Tray does not open
when the eject button
in a software
application is clicked.
Tray is not locked.
Tray locks and then
opens again.
c Make sure that the AC adapter and USB cable are
connected correctly, and that the personal computer is
turned on.
c In some cases, the tray may not open when the eject button
is pressed. For information on how to remove the disc, see
“Removing a disc” on page 17 or Help of the software
being used with the drive.
c The software may be inhibiting disc access. For
information on how to remove the disc, see “Removing a
disc” on page 17, or Help of the software being used with
the drive.
c Push tray in fully.
c Make sure that the disc is inserted with the label side
facing up.
c The disc or lens may be dirty. Clean as described on page
25.
c The disc may be damaged. To confirm that the drive is not
malfunctioning, insert another disc.
c There may be condensation in the drive or on the disc.
Remove the disc and allow the unit to stand for
approximately one hour.
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