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Sony WF-C500 User Manual

Sony WF-C500
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Help Guide
Wireless Stereo Headset
WF-C500
Receiving a call
You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free
Profile) or HSP (Headset Profile), via Bluetooth connection.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied
with the smartphone or mobile phone.
Depending on the connected device or the application you are using, the functions may not work properly even if you
try to operate them with the headset.
Ring tone
When you receive an incoming call, a ring tone will be heard from the headset.
You will hear either of following ring tones, depending on your smartphone or mobile phone.
Ring tone set on the headset
Ring tone set on the smartphone or mobile phone
Ring tone only for a Bluetooth connection set on the smartphone or mobile phone
Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand.
1
When you hear a ring tone, press the button on the left or right unit of the headset and receive the call.
A voice will be heard from the headset.
When you receive an incoming call while you are listening to music, playback pauses and a ring tone will be heard
from the headset.
You can talk using the microphones on the headset.
A: Microphones (left, right)
If no ring tone is heard via the headset
2
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Table of Contents

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Sony WF-C500 Specifications

General IconGeneral
Control typeTouch
Headset typeBinaural
Product typeHeadset
Plug and PlayYes
Product colorGreen
Wearing styleIn-ear
Country of originVietnam
Recommended usageCalls/Music
International Protection (IP) codeIPX4
Frequency band2.4 GHz
Wireless range10 m
Bluetooth version5.0
Bluetooth profilesA2DP
Connectivity technologyTrue Wireless Stereo (TWS)
Driver typeDynamic
Driver unit5.8 mm
Magnet typeNeodymium
Ear couplingIntraaural
Headphone frequency20 - 20000 Hz
Microphone typeBuilt-in
Battery typeBuilt-in battery
Fast charging time10 min
Battery recharge time2.5 h
Continuous audio playback time10, 5 h
Battery recharge time (charging case)3 h
Package typeBox
Package depth55 mm
Package width99 mm
Package height97 mm
Charging case typeWired
Charging case connector typeUSB Type-C
Harmonized System (HS) code85183000
Battery life300 min
Weight and Dimensions IconWeight and Dimensions
Charging case weight35 g
Left earpiece weight5.4 g
Charging case dimensions (W x D x H)80 x 34.9 x 30.9 mm

Summary

Getting started

Wearing the headset

Power/Charging

Listening to music

Making phone calls

Using the voice assist function

Using the apps

Important information

Precautions

General safety and usage precautions.

Troubleshooting

Power/Charging

Troubleshooting specific to power and charging problems.

Sound

Troubleshooting issues related to audio playback.

Bluetooth connection

Troubleshooting Bluetooth connectivity problems.

Resetting or initializing the headset

Steps for resetting and initializing the headset.

What you can do with the BLUETOOTH® function

When you have finished using the headset

When the headset gets wet

Steps for drying the headset if it gets wet.

Using only one unit of the headset

Charging

Charging

Detailed instructions for charging the headset and case.

Available operating time

Checking the remaining battery charge

Turning on the headset

Turning on the headset

How to power on the headset.

Turning off the headset

Turning off the headset

How to power off the headset.

How to make a wireless connection to Bluetooth devices

Connecting with the “Sony | Headphones Connect” app

Pairing and connecting with an Android smartphone

Pairing and connecting with an Android smartphone

Step-by-step guide for pairing with Android.

Pairing and connecting with an iPhone

Pairing and connecting with an iPhone

Step-by-step guide for pairing with iPhone.

Pairing and connecting with a computer (Windows® 10)

Pairing and connecting with a computer (Windows 8.1)

Pairing and connecting with a computer (Mac)

Pairing and connecting with a Bluetooth device

Listening to music from a device via Bluetooth connection

Controlling the audio device (Bluetooth connection)

Receiving a call

Making a call

Functions for a phone call

Using the voice assist function (Google app)

Using the voice assist function (Siri)

What you can do with the “Sony | Headphones Connect” app

How to keep the software up-to-date (for comfortable use of the headset)

Precautions

On Bluetooth communications

Safety and usage notes for Bluetooth.

Note on temperature rise

Precautions regarding temperature during use/charging.

Note on static electricity

Precautions regarding static electricity.

Notes on wearing the headset

Important notes on wearing the headset safely.

To prevent burning or malfunction due to getting wet

To prevent burning or malfunction due to getting wet

Warnings about moisture and damage.

When the headset or charging case gets wet

On water resistant performance of the headset

Details IPX4 water resistance and limitations.

To protect the headset and charging case from being damaged

Precautions to prevent damage from water.

What can I do to solve a problem?

What can I do to solve a problem?

General troubleshooting steps for issues.

Unable to turn on the headset.

Unable to turn on the headset.

Troubleshooting steps for when the headset won't power on.

Charging cannot be done.

When charging with a USB AC adaptor

Troubleshooting USB AC charging.

When charging with a computer

Troubleshooting computer charging.

The available operating time is short, the battery power does not last long.

Charging time is too long.

No sound, no sound from one side

Common

General troubleshooting for no sound issues.

When there is no sound on only one side

Troubleshooting one-sided audio issues.

Low sound level

Low sound quality

Sound skips frequently.

Noise is heard during music playback.

Pairing cannot be done.

Pairing cannot be done.

Troubleshooting steps for failed pairing.

Unable to make a Bluetooth connection.

Unable to make a Bluetooth connection.

Steps to resolve Bluetooth connection failures.

The headset does not operate properly.

The headset does not operate properly.

General troubleshooting for unresponsive headset.

Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.

Resetting the headset

Resetting the headset

Step-by-step guide to reset the headset to a default state.

Initializing the headset to restore factory settings

Initializing the headset to restore factory settings

How to reset the headset to its original factory state.

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