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10 SUPPORT
DMS-CTC-20101206-0017 v1.0
10.2 General Technicolor Gateway Troubleshooting
None of the LEDs light up (Technicolor Gateway does not work)
Make sure that:
The Technicolor Gateway is plugged into a power socket outlet.
You are using the correct power supply for your Technicolor Gateway device.
The Technicolor Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up or is blinking
Make sure that:
The DSL cable is correctly connected. For more information, see “3.1 Connecting the Technicolor Gateway to your Service
Provider’s Network”.
The DSL service is enabled on your telephone line. For more information, contact your Internet Service Provider.
The Internet LED does not light up
If you must authenticate to connect to the Internet, make sure that your user name and password are correct.
Proceed as follows:
1 Browse to the Technicolor Gateway GUI.
2 On the Broadband menu, click Internet Services.
3 Under Internet, click View More.
4 Check your user name
5 Re-enter your password.
6 Click Connect.
Technicolor Gateway unreachable
If you can not access your Technicolor Gateway via your web browser or the Setup wizard, you might consider a hardware
reset as described in “10.5 Reset to Factory Defaults” on page 88.
The power requirements for your Technicolor Gateway are clearly indicated on the identification label of the
Technicolor Gateway. Only use the power adaptor supplied with your Technicolor Gateway.
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