Appendix A Technical Information
A.1 Troubleshooting
The following table can help you solve problems when installing the device. If you cannot resolve the issue, contact
your dealer for more information.
Symptom Solution
No LED lights up on the router. Check the power supply to the router (power source, ON/OFF switch, main power
outlet).
You have forgotten the access
password for the router.
Ignore the configuration through the RESET button (as explained in the relevant
section).
None of the LAN Switch Port
LEDs light up.
Check the Ethernet cable and the connection to the network.
None of the Eth WAN LEDs light
up.
Check the Ethernet cable and the connection to the network.
The SFP LED never lights up in
green.
Check the compatibility of the SFP plugged into the router.
Check the appropriate license is available for use.
The WLAN LED never lights up
in green.
Check the router’s configuration and that of the remote station(s).
The LTE LED never lights up in
green.
Check the SIM card installation and configuration (PIN number).
The USB LED never lights up in
green.
Check that the device inserted in the USB connector is supported by the router.
Please visit the Teldat website http://www.teldat.com to get the list of 3G USB mo-
dems that are supported.
Check the appropriate license is available for its use.
A.2 Updating the software
The RS123 can be updated to new releases. Please contact your distributor for further details on new releases.
There are various ways to update a Teldat router. For further information, please see manual: “Teldat Dm748-I Soft-
ware Updating”.
The software required to update Teldat routers is supplied in a format known as distribution. This consists of a
single file, which contains all the files needed to update your device as well as in-depth information on the contents of
the files.
A.3 Connecting to the device
A.3.1 Connecting using the local console (Aux connector)
The RS123 has an USB Type B connection the front panel known as CONSOLE, which provides access to the
device local console.
Technical Information Teldat S.A.
24 RS123 Router
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