Appendix 3: FAQs
This section provides solutions to problems that may occur
during installation and operation of the device. Read the
following if you are running into problems. If you cannot find
solutions here, please go to our website www.tenda.cn (or
www.tendacn.com) or E-mail to support@tenda.cn for help.
1. Q: I entered the device’s LAN IP address in the web browser
but cannot access the utility. What should I do?
A:1).Verify physical connectivity by checking if corresponding
port’s link LED lights up. If not, try a different cable. Note that an
illuminated light does NOT ALWAYS indicate successful
connectivity.
2).In Wireless Router Mode, you must use a wireless network
adapter to connect to the device, as the only Ethernet port works
as a WAN port for Internet connection; while in Wireless AP,
Universal Repeater Mode and Client Mode, you must specify an IP
address (192.168.2.2 ~ 192.168.2.253) on your PC to connect to
the device.
3).Click “Start" -- “Run”, enter “cmd” and
then“ping192.168.2.1”on appearing CLI to diagnose whether your
PC has connected to the device or not. If ping succeeds, then
check whether the Proxy Server feature is enabled on your
browser. If enabled, disable it immediately. In case that ping fails,
press and hold the "RESET" button on your device for 7 seconds
to restore factory default settings, and then run
“ping192.168.2.1” again.
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