9-12 User’s Manual
Troubleshooting
HD DVD-RW drive
For more information, refer to Chapter 4, Operating Basics.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
Use only media recommended by TOSHIBA Do
not use the mouse or keyboard during writing.
Use only the software supplied with the computer
for recording.
Do not run or start other software during writing.
Do not jar the computer during writing.
Do not connect/disconnect external devices or
install/remove internal cards during writing. If
problems persist, contact your dealer.
Problem Procedure
Problem Procedure
You cannot access a
CD/DVD/HD DVD in the
drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD/HD
DVD is properly seated. It should lie flat with the
label facing up.
A foreign object in the drawer could block laser
light from reading the CD, DVD or HD DVD.
Make sure there is no obstruction. Remove any
foreign object.
Check whether the media is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the Media care section in Chapter 4
for details on cleaning.
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