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Malfunction Possible Cause Corrective Action
No Power
Unit turned off Verify the On/Off switch is at the ON position
Damaged power cord Replace power cord
Power cord not fully seated in socket Inspect power connection at the unit and outlet
No power at outlet Using a voltmeter verify power at outlet
Tripped circuit breaker
The location of the circuit breaker is next to the On/Off
switch. Verify the circuit breaker is not open. If the breaker
is open reset.
Unit resets or pauses
randomly
Damaged power cord Replace power cord
Power cord not fully seated in socket Inspect power connection at the unit and outlet
Safety e-stop key not fully engaged Re-engage the safety/e-stop key to the console
Insuffi cient power Verify output voltage from 20A outlet with a voltmeter
Error code is displayed on console
Contact TRUE Product Support
Pinched or loose main communication cable
No User Present displayed on screen
User weight must be over 90lbs. Verify No User Present
settings in console.
Walking belt is off center
Uneven fl oor Adjust rear leveling feet
Adjust belt alignment See Running Belt Alignment
Walking belt hesitates or
slips when stepping
Adjust belt tension See Tensioning the Running Belt
Adjust belt alignment See Running Belt Alignment
Rubbing sound from
treadmill when in operation
Foreign object may be stuck under walking belt
Inspect under the unit. Remove and object that may be
under the unit.
Foreign object may be stuck in motor compartment
Contact TRUE Product Support
Roller bearings may be damaged
Drive motor may be damaged
Drive belt may be misaligned
TROUBLESHOOTING
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifi cations, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suff ered
by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefi tness.com to obtain the most recent version of all manuals and contact TRUE Product Support at
800-883-8783 for assistance with troubleshooting and diagnostics.
ADDITIONAL INFORMATION
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