Unify Wireless Service Gateway WSG Installation Guide

Troubleshooting Guide
Troubleshooting Guide
Troubleshooting is normally done by accessing the application’s web interface to see logs, sta-
tistics etc. But if for some reason the application's web interface cannot be reached, it is possible
to get access to the information by placing the module in Troubleshoot mode. See Troubleshoot-
ing from Boot Mode on page 39.
Fault Probable cause Action or comment
•Several functions
of the software ap-
plication on Wire-
less Service Gateway
WSG does not start.
– There is not a valid license
– The module has been running
for more than two hours in Demon-
stration mode.
Check if the functions starts in
Demonstration mode, if it does
enter a valid license and restart
the module.
•The module has put
itself in Boot Mode.
No software is installed or the in-
stalled software is malfunctioning.
Install new software
• A LED shows slow or
quick flashing red light
See LED Indications on page 11
• The module cannot
be accessed via the
management port.
– The required port driver is not in-
stalled on the PC or for the USB
port you have connected to (or not
correctly installed).
Note: the installation differs be-
tween Windows XP/Vista and
Windows 7.
Follow the instructions in chapter
Access via the Management port
on page 23.
– The PC has not been given
enough time to obtain an IP address
from the DHCP server.
When switching between mass
storage mode and network
mode, it takes about 30 seconds
before an IP address is obtained
from the DHCP server.
• The installation of
the USB port driver
has been success-
ful, but you still cannot
connect to your Wire-
less Service Gateway
WSG via the USB net-
work.
Try the following.
Open the Command Prompt and
type:
route DELETE 192.5.36.229
arp -d 192.5.36.229
• An external battery
is connected but the
Power LED shows
slow flashing red light
and in System sta-
tus (under System
Information in Trou-
bleshoot Mode) the
“Charge external sup-
ply” shows “off” even
if the external battery
voltage is shown in
“External power sup-
ply”.
Wireless Service Gateway WSG
does not charge the external bat-
tery.
The Wireless Service Gateway
WSG module does not charge
the external battery if the battery
voltage is below 8.0 V or if the
internal power supply voltage is
less than 13.8 V.
A31003-M2000-J109-01-7631, 30/06/2020
38 Wireless Service Gateway WSG, Installation Guide

Unify Wireless Service Gateway WSG Specifications

General

Brand	Unify
Model	Wireless Service Gateway WSG
Category	Telephone
Language	English