5958
Troubleshooting guide
Most probable cause Remedy
During Bluetooth pairing my other device is prompting
for a code, what do I have to enter?
The pairing code is
required for the initial
coupling of uDirect 2
with your Bluetooth
device (pairing)
The uDirect 2 pairing code is
“0000” (four zeros)
I hear intermittency during audio streaming via uDirect 2
The Bluetooth device
is too far away, or worn
in a back pocket (body
shielding)
Do not to exceed the maximum
distance and keep Bluetooth
devices in front of you
uDirect 2 searches for
known devices for 2
min after switching on
After 2 minutes, uDirect 2
will stop searching and the
intermittency will stop
A phone connected to
other devices, such as
a PC, may not be able
to continuously stream
music
When using your Bluetooth
phone as music player,
disconnect it from other
devices, such as PCs
Most probable cause Remedy
The volume of the music is too loud or too quiet. The
volume of phone conversations is not comfortable (too
low or too high)
Different audio sources
have different outputs
Reduce the hearing aid volume
by pressing the (
) button.
If the sound volume over
the phone (or music) is too
low after this reduction use
the phone volume button to
increase the volume
The caller can hear me but I cannot hear the caller
The call was transferred
to your phone
Make sure the call is
transferred back to uDirect 2
via the phone menu or long
press of (
) button
uDirect 2 is no longer recognized by the phone or other
Bluetooth device to which it was previously paired
2 minutes after no
device was found,
uDirect 2 stops seeking
devices to save power
Switch uDirect 2 OFF, wait until
the red indicator switched off,
then turn device ON again
The devices are too far
away from each other
Bring devices within 1 meter of
each other and try again
To Next Page
Need help?
General
