FAQs
12
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/trouble shooting checks.
1 Why won’t the vacuum cleaner turn on?
•Itmaynotbepluggedintotheelectricalsocketcorrectly;ensurethattheplugispushedinsecurely.
•Theelectricalsocketmaynotbeworkingproperly;checkthefuseorbreaker,orconsultan
electrician.
•Themotorthermostatmayhavetripped;switchoandunplugthevacuumcleaner,andleavefor
one hour before switching the cleaner back on.
2 Why won’t the vacuum cleaner pick up?
•Thedirtcontainermaybeincorrectlyinstalled;removethedirtcontainerfromtheunitbypressing
the dirt container release button and then re-attaching it to the unit, ensuring it is locked rmly back
into place.
•Theltermaybeclogged;referto‘Maintenance:Cleaningthelters’.
•Thedirtcontainermaybeblocked;referto‘Maintenance:Emptyingandcleaningthedirtcontainer’.
•Theremaybeablockageinthehose/tube;disconnectfromthevacuumcleaner.Carefullyremove
any blockages found and reconnect securely.
3 Why is dust escaping from the vacuum?
•Theltermaybeclogged;referto‘Maintenance:Cleaningthelters’.
•Thedirtcontainermaybeblocked;referto‘Maintenance:Emptyingandcleaningthedirtcontainer’.
•Thedirtcontainermaybeincorrectlytted;removethedirtcontainerfromtheunitbypressingthe
dirt container release button and then re-attaching it to the unit, ensuring it is locked rmly back
into place.
4 Why won’t the accessories pick up properly?
•Hoseblockages:removethehosefromtheunit.Carefullyremoveanyblockagesfoundand
reconnect hose securely.
•Accessoryblockages:removeaccessoryfromhandle/tube.Carefullyremoveblockageand
re-attach to the vacuum cleaner.
•Theaccessorymaybefaulty.SimplycallusonAU: 1300 361 505 / NZ: 0800 800 900
for assistance.