Product Support
Safety Information
Important Calibration Information
At Wavecom we take great pride in our customer service and support. We provide assistance,
troubleshooting and support over the phone, via Skype or Facetime, via email or in person to help
you get the most from your Wavecom Portable Appliance Tester. To be eligible for our support
services you must register your product.
You can register via the WinPATS App (this is done automatically during the setup process), or
online at:
https://www.wavecom.com.au/wcm_product_registration.php
The TnP Prime has been designed to meet stringent safety requirements, however no device can
completely protect you from the consequences of incorrect use. The testing of electrical appliances
requires that extra care and caution is taken at all times to ensure personal safety.
The Manufacturer also advises that appliance testing should be conducted by a Competent Person
who is suitably trained (see P.5 AS/NZ 3760:2010 for the definition of Competent Person), as well as
any additional legislation or rulings in different states. If in doubt, the manufacturer suggests the
user contact their responsible authority.
For maximum safety, always ensure that the following advice is followed:
• The equipment being tested is in good condition and passes a visual check.
• All instructions are read, understood and followed.
• The power supply connections are always checked - if the N-E (middle) LED Indicator flashes
red, do not proceed before consulting the manual.
• Always use specified fuses and protection devices.
• Do not use leads that require repair or are damaged.
• If you are unsure, call a licensed Engineer/Electrician.
Your Wavecom Appliance Tester should be calibrated every 12 months. A correctly calibrated
tester is essential for ensuring testing accuracy is maintained, and for complying with the AS/NZS
3760:2010.
To book your tester in for calibration, go to:
https://www.wavecom.com.au/calibration_services.php
Then, send your tester to your nearest calibration service centre:
For Western Australian customers:
Wavecom WA Calibrations
Unit 2/17 Casino Street,
Welshpool, WA 6016
For all other customers:
Wavecom Calibrations
257 Grange Road,
Findon, SA 5023
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