18 89007105
13 Malfunctions
13.1 Malfunctions you can remedy yourself
You can remedy minor malfunctions yourself. See the following table. If you cannot remedy the fault, please
get in touch with the responsible Winterhalter customer service.
Do not open any panels or parts of the machine if you need a tool to do so. You may get an
electric shock.
Only trained specialists are allowed to work on the electrical system. Unplug the machine from
the mains supply beforehand.
Do not switch the machine back on until the cause of the fault has been remedied.
Switch off the main switch on your premises. Only then is the machine no longer live.
Display Cause Remedy
The mains disconnecting device (mains
switch) provided by the customer is not
switched on.
Switch on the mains disconnecting device
(mains switch) provided by the customer.
The washer
cannot be
switched on
Customer’s fuses blown Replace the customer’s fuses
Wash
programme does
not start
Door is not completely closed Close door completely.
Too low dosage of detergent or deter-
gent container empty
Fill up detergent container or add detergent
powder
Basket filter and/or flat filter blocked
Clean basket filter and flat filter
Wash jets in the wash arms blocked
Clean wash jets
Dishes are not
clean
Functional fault in the water treatment
Call Winterhalter service engineer
Display shows:
Water stop valve closed
Malfunction
Switch off machine (press on-off switch). Then
Err will appear on the control panel accompa-
nied by a fault code.
If error code 20 is shown, close the water shut-
off valve and notify Winterhalter customer ser-
vice.
If other error codes are displayed, check
whether the water shut-off valve is opened.
Then switch on the machine again.
If the fault message appears again, note the
fault code and get in touch with the appropriate
Winterhalter customer service
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