Xerox B410 User Manual

Xerox
®
B410 Printer User Guide 169
Troubleshooting
This chapter contains:
Print Quality Problems... . .. .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ....... .. .. ....... .. .. .. ..... .. .. .. ..... .. .. .. . .. .. .. .. .. . .. .. .. .. . 170
Printing Problems . .. ....... .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ... 171
The Printer is not Responding.. .. .. .. ..... .. .. .. . .. .. .. .. .. . .. .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. .. . .. .. .. .. .. 210
Unable to read flash drive .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ....... .. .. ....... .. .. .. ..... .. .. .. ..... .. .. .. . .. .. .. .. .. . .. .. .. .. . 212
Enabling the USB port .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. . 214
Clearing Jams. .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. .. ....... .. .. .. . .. .. .. .. .. 215
Network Connection Problems. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. .. ....... .. .. ...... 224
Hardware options problems .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ....... .. .. ...... 227
Issues with Supplies.. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. .. ....... .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. . 231
Paper Feed Problems . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ....... .. .. .. ..... .. .. .. ..... .. .. .. . .. .. .. .. .. . .. 233
Contacting Customer Support . .. .. .. .. .. . .. .. .. .. .. .. . .. .. .. .. .. . .. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. .. ..... .. .. .. ....... .. .. .. . .. .. .. .. .. 238

Xerox B410 Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Duplex printing mode	Auto
Print resolution black	1200 x 1200 DPI
Warm-up time (from sleep mode)	6.9 s
Time to first page (black, normal)	5.4 s
Print margins (top, bottom, right, left)	4.2 mm
Print speed (black, normal quality, A4/US Letter)	47 ppm
Duplex print speed (black, normal quality, A4/US Letter)	24 ppm
PCL fonts	94
Printer fonts	Bitmap, PCL, PostScript
Printing colors	Black
Country of origin	China
Maximum duty cycle	175000 pages per month
Recommended duty cycle	0 - 20000 pages per month
Number of print cartridges	1
Page description languages	PCL 5, PCL 6, PDF 1.7, PostScript 3
Total input capacity	650 sheets
Total output capacity	250 sheets
Paper tray 1 input capacity	550 sheets
Multi-Purpose tray input capacity	100 sheets
Custom media width	105 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	148 - 360 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Heavy paper, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper, Rough paper
Paper tray media weight	60 - 120 g/m²
ISO A-series sizes (A0...A9)	A4, A5
Multi-purpose tray media types	Bond paper, Envelopes, Glossy paper, Heavyweight paper, Labels, Letterhead, Plain paper, Preprinted forms, Recycled paper
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 216 g/m²
Display	LCD
Control type	Touch
Product color	Grey, White
Display diagonal	4.3 \
Market positioning	Home & office
AC input voltage	220 - 240 V
AC input frequency	47-63 Hz
Power consumption (off)	0.1 W
Power consumption (standby)	7.7 W
Power consumption (printing)	669 W
Mac operating systems supported	Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Server operating systems supported	Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022
Windows operating systems supported	Windows 10, Windows 11
Storage temperature (T-T)	-40 - 40 °C
Operating temperature (T-T)	15 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Cables included	AC
USB connector	USB Type-A / USB Type-B
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	FIPS 140-2, TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Mopria Print Service
Storage media	eMMC
Internal memory	1024 MB
Internal storage capacity	8 GB
Sound power level (printing)	71 dB
Sound pressure level (printing)	56 dB
Sound pressure level (quiet mode)	52 dB
Sound pressure level (duplex printing)	55 dB
Package depth	470 mm
Package width	430 mm
Package height	420 mm
Package weight	18000 g

Weight and Dimensions

Depth	373 mm
Width	399 mm
Height	308 mm
Weight	15200 g