Xerox Phaser 3020 User Manual

June 2014
3-10
Xerox® Phaser® 3020 Printer Service Manual
IQ10, IQ11
Image Quality
Figure 1 Blank Image
IQ11 Partial Image Deletions RAP
Areas of the printed image are light or missing entirely on limited areas of the paper (Figure 1).
Initial Actions
Be sure the printer is installed on a level surface.
Procedure
Procedure
• Switch Off the Power.
• Remove the Print Cartridge.
• Rotate the Print Cartridge side to side for 5 to 6 full rotations to redistribute the toner.
• Reinstall the Print Cartridge and print 10 test copies.
The problem continues.
YN
Go to SCP 04 Final Actions.
Switch Off the Power.
Check the Transfer Roller for the following:
• Wear or damage.
• The left and right tension springs for damage.
• Be sure all parts are installed correctly.
The Transfer Roller is OK.
YN
Replace the Transfer Roller or parts as needed; (REP 1.13), PL 3.1.
Check the supplies life of the Print Cartridge, refer to GP 2 Machine Status and Reports.
Replace the Print Cartridge if it has reached end of life.

Xerox Phaser 3020 Specifications

General

Color	No
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Printing colors	Black
Maximum duty cycle	15000 pages per month
Number of print cartridges	1
Page description languages	GDI
Total input capacity	150 sheets
Total output capacity	100 sheets
Paper tray media types	Glossy paper, Matte paper
Maximum ISO A-series paper size	A4
Wi-Fi	Yes
Network ready	-
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	SNMP, WPA2
Mobile printing technologies	Apple AirPrint, Xerox PrintBack
Supported network protocols (IPv4)	IPSec, IPv4, IPv6, SNMPv3, WPA2
Standard interfaces	USB 2.0, Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Internal memory	128 MB
Processor frequency	600 MHz
Maximum internal memory	- MB
Product color	Blue, White
Power consumption (standby)	37 W
Power consumption (printing)	313 W
Power consumption (PowerSave)	2.3 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supported	RedHat EL Linux 5.0, RedHat EL Linux 5.1, RedHat EL Linux 5.2, RedHat EL Linux 5.3, RedHat EL Linux 6.0, SuSE Linux 10, SuSE Linux 10.2, SuSE Linux 10.3, SuSE Linux 11, Ubuntu 10.04, Ubuntu 10.10, Ubuntu 11.04, Ubuntu 11.10, Ubuntu 12.04, Ubuntu 12.10, Ubuntu 13.04
Server operating systems supported	Windows Server 2003, Windows Server 2012
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	215 mm
Width	331 mm
Height	188 mm
Weight	4100 g