Troubleshooting_56
Printing problems
CONDITION
POSSIBLE
CAUSE
SUGGESTED
SOLUTIONS
The machine
does not print.
The machine is not
receiving power.
Check the power cord
connections.
The machine is not
selected as the
default machine.
Select your machine as your
default machine in your
Windows.
Check the machine for the following:
• The front cover is not closed. Close the front
cover.
• Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 53.)
• No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 33.)
• The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
Disconnect the machine
cable and reconnect it.
The connection
cable between the
computer and the
machine is
defective.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different machine cable.
The port setting is
incorrect.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may
be configured
incorrectly.
Check the Printing
Preferences to ensure that
all of the print settings are
correct. (See "Opening
printing preferences" on
page 38.)
The printer driver
may be incorrectly
installed.
Repair the machine
software. (See "Installing
driver for USB connected
machine" on page 22,
"Installing drivers for
network connected
machine" on page 25.)
The machine is
malfunctioning.
Check the LEDs on the
control panel to see if the
machine is indicating a
system error. Contact a
service representative.
The machine
does not print.
The document size
is so big that the
hard disk space of
the computer is
insufficient to
access the print job.
Get more hard disk space
and print the document
again.
The output tray is
full.
It can hold up to 80 sheets of
plain paper. Once the paper
is removed from the output
tray, the machine resumes
printing.
The machine
selects print
materials from
the wrong paper
source.
The paper option
that was selected in
the Printing
Preferences may
be incorrect.
For many software
applications, the paper
source selection is found
under the Paper tab within
the Printing Preferences.
Select the correct paper
source. See the printer
driver help screen. (See
"Opening printing
preferences" on page 38.)
A print job is
extremely slow.
The job may be
very complex.
Reduce the complexity of
the page or try adjusting the
print quality settings.
Half the page is
blank.
The page
orientation setting
may be incorrect.
Change the page orientation
in your application. See the
printer driver help screen.
The paper size and
the paper size
settings do not
match.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
CONDITION
POSSIBLE
CAUSE
SUGGESTED
SOLUTIONS
To Next Page
Loading...
Need help?
General
Weight and Dimensions
