Troubleshooting
WorkCentre 7500 Series Multifunction Printer 241
User Guide
Troubleshooting Print-Quality Problems
This section includes:
Printing the Troubleshooting Print-Quality Pages ............................................................................................... 241
Eliminating the Paper or Media as the Problem ................................................................................................... 241
Isolating the Problem to the Printer or to the Application ............................................................................... 242
Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print Server .................... 242
Troubleshooting Print-Quality Problems in the Printer ...................................................................................... 243
Performing the Print Calibration Procedure ........................................................................................................... 243
Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems,
use the information in this section to troubleshoot the problem. For more information, go to
www.xerox.com/office/WC75xxsupport.
CAUTION: The Xerox
®
Warranty, Service Agreement, or Xerox
®
Total Satisfaction Guarantee does
not cover damage caused by using unsupported paper or specialty media. The Xerox
®
Total
Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside
these areas. Please contact your local representative for details.
Note: To enhance the print quality, toner/print/drum cartridges for many models of equipment are
designed to cease functioning at a predetermined point.
Printing the Troubleshooting Print-Quality Pages
1. At the printer control panel, press the Machine Status button, then touch the Tools tab.
2. Touch Troubleshooting > Support Pages.
3. Touch Troubleshooting Print Quality Page, then touch Print.
4. Compare your print-quality problems to the examples on the pages.
Eliminating the Paper or Media as the Problem
Damaged or unsupported paper or media can cause print-quality problems even when the printer,
application, and print driver are working perfectly. Use the following guidelines to eliminate the paper as
the source of the print-quality problem:
Make sure that the printer supports the paper or media.
Make sure that the printer is loaded with undamaged, dry paper.
If the condition of the paper or media is in doubt, replace it with new paper or media.
Make sure that you have the proper tray selected in the print driver and from the control panel.
Make sure that you have the correct paper type selected in the print driver and in the control panel of
the printer.
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