Troubleshooting
If a malfunction occurs during a cleaning, the ring-shaped indicator of the device starts to
ash rapidly in red and the voice message will turn on.
Recommendations
Error 1: Slightly turn the laser (orange) rangender, to ensure unobstruction of its motion.
The normal operation of the laser distance sensor is prevented by other foreign objects.
Please wipe the sensors, remove excess items; If you do not have the opportunity to
remove excess items, move the vacuum cleaner to another location.
Error 2: Wipe and lightly press the collision sensor.
In the event of a malfunction of the collision sensor, repeatedly press it to remove all
foreign objects; If there are no foreign objects, move the vacuum cleaner to another place.
Error 3: Move the vacuum cleaner to a dierent location.
The wheel is in a suspended state, move the vacuum cleaner to another location.
Error 4: Wipe the fall sensor and move the vacuum cleaner away from the edge
(for example, from a step).
The fall sensor does not identify underneath the supports, move the vacuum cleaner to
another place; The sensor of the fall is too dirty, so problems can occur. Please clean the
dip sensor.
Error 5: Pull out the main brush. It is necessary to clean the brush and x of the main axis
of the brush.
Foreign objects can be wound around the main brush, it is necessary to clean the brush
and x the main axis of the brush.
Error 6: Pull and clean side brushes.
Foreign objects can be wound around the side brush; it is necessary to clean the brush.
Error 7: Make sure that no foreign objects have entered the main wheel and move the
device to a new location.
Foreign objects can be wound around the wheel; remove and clean the wheel.
Error 8: Provide enough space around the vacuum cleaner.
It is possible to entangle the vacuum cleaner or it can get stuck between other objects,
please provide enough space around the vacuum cleaner.
Error 9: Install the dust bag and lter.
Install the dust bag and lter, and make sure they are installed correctly; If the device
continues to show an error, try replacing the lter; After rinsing the lter, leave it to dry for
24 hours.
Error 10: Make sure the lter is dry or rinse the lter.
It is possible to get foreign objects in the lter, make sure it is clean; if the problem
persists, replace the lter.
Error 11: A strong magnetic eld is detected, move the vacuum cleaner away from the
special tape (virtual wall).
The vacuum cleaner is too close to the special tape (virtual wall), please move the device
to a dierent location.
Error 12: Charge level is too low, charge the device.
Charge level is too low, charge the device.
Error 13: The problems with charging, make sure the contact between a vacuum cleaner
and a docking station.
Using a dry cloth, wipe the contact areas of the device and the docking station.
Error 14: Problems with charging.
The battery temperature is too high or too low. Wait until the battery temperature is normal.
Error 15: Wipe the distance to the wall sensor.
A sensor for determining the distance to the wall can settle a lot of dust, carefully wipe it.
Error 16: Install the vacuum cleaner on a at surface and turn on the device.
The device is on an uneven surface, move the vacuum cleaner to a at surface and restart
the computer.
Error 17: Problems with the operation of the side brushes, please reset the system
settings.
Occurrence of problems with the operation of the side brushes, perform a system reset.
Error 18: Problems with the operation of the suction fan, reset the system.
If there are problems with the operation of the suction fan, reset the system.
Troubleshooting
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