Maintenance and Troubleshooting
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Cleaning Frequency
The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile
devices are used. They may be cleaned as frequently as required, but it is advisable to clean the camera
window periodically when used in dirty environments to ensure optimum performance.
Cleaning the TC20
Housing
Using the alcohol wipes, wipe the housing including buttons.
Display
The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of
liquid around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent
streaking.
Camera and Exit Window
Wipe the camera and exit window periodically with a lens tissue or other material suitable for cleaning optical
material such as eyeglasses.
Connector Cleaning
To clean the connectors:
1. Power off the device
2. Dip the cotton portion of the cotton-tipped applicator in isopropyl alcohol.
3. Rub the cotton portion of the cotton-tipped applicator back-and-forth across the connector. Do not leave
any cotton residue on the connector.
4. Repeat at least three times.
5. Use the cotton-tipped applicator dipped in alcohol to remove any grease and dirt near the connector area.
6. Use a dry cotton-tipped applicator and repeat steps 4 through 6.
CAUTION: Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.
7. Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the
surface.
8. Inspect the area for any grease or dirt, repeat if required.
Cleaning Cradle Connectors
To clean the connectors on a cradle: