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Warranty Terms
1. 1. Customers are entitled to replacement or free repair service in case of
quality deficits found in the product within 15 days upon receipt of the
product.
2. Customers are entitled to free repair service from ZHIYUN for any product
proven defective in material or workmanship that results in product failure
during normal consumer usage and conditions within the valid warranty
period, which is 12 months counting from the date of selling. However,
warranty period varies by product component and country of purchase.
Please contact our after-sales service team on the ZHIYUN official website or
your place of purchase for detailed warranty information.
1. Products subjected to unauthorized repair, misuse, collision, neglect,
mishandling, soaking, accident, and unauthorized alteration.
2. Products subjected to improper use or whose labels or security tags have
been torn off or altered.
3. Products whose warranty has expired.
4. Products damaged due to force majeure, such as fire, flood, lightning, etc.
1. If failure or any problem occurs to your product after purchase, please contact
a local agent for assistance, or you can always contact ZHIYUN's customer
service through email at info@zhiyun-tech.com or website at www.zhiyun-
tech.com.
2. Your local agent or ZHIYUN's customer service will guide you through the
whole service procedure regarding any product issue or problem you have
encountered. ZHIYUN reserves the right to reexamine damaged or returned
products.
Warranty Period
Warranty Exclusions
Warranty Claim Procedure
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