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Troubleshooting
If you encounter problems while using the phone, or if it
performs abnormally, you can refer to the solutions below.
If your particular problem cannot be resolved using the
information, contact the dealer where you purchased the
phone.
Problem:
Phone freezes/operation is unstable.
Solution:
Turn the phone on again. If you are unable
to turn the phone off, remove and replace the battery,
and then turn the phone on again. Data that was being
edited is erased after your phone is powered on again.
Problem:
Operation is unstable after a new application was
installed.
Solution:
The newly installed application may be
the cause. Uninstall the application in Safe mode. To
turn the phone on in Safe mode, press and hold the
Power/Lock key
> touch and hold
Power off
, read the
disclaimer for safe mode, and then tap
OK
.
NOTE:
Before turning the phone on in Safe mode, it is
recommended that you back up important data. After
restarting in Safe mode, your phone can be powered on
as usual.
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