AG Duo Operation Manual
AR / 25.07.23 / Version 1 38
7.4 AG PRODUCTS DEALER WARRANTY PROCESS
Warranty Registration
Form must be completed: https://www.ag-products.co.uk/warranty-registra-
tion-form/
within 30 days of purchase. The warranty must be registered to the end user.
Warranty Claim
To make a claim under warranty
• Diagnose the fault via the telephone with the customer and attend the break-
down with likely parts required to fix the fault.
• Take pictures of the serial number of the machine, any failed parts, and gen-
eral pictures of the machine.
• Email the completed warranty claim form with corresponding photos to ser-
vice@ag-products.co.uk within 30 days of identification of the fault.
• All failed parts must be held for 3 months unless instructed by AG Products
• AG Products aim to process and credit where applicable all claims within 60
days of submission of the warranty claim.
Exceptions to Warranty Cover
• Damage or depreciation caused by normal wear and tear. Parts which have
been subject to alteration, modification, or fitment of non-genuine AG Prod-
ucts parts, wilful or accidental damage, damage caused by foreign objects (e.g.
stones, metals, and any other materials other than suitable for the machine's
intended use).
• Damage or depreciation caused by neglect or failure to carry out proper
maintenance as recommended in the operation manual.
• Damage or depreciation caused by abnormal or improper use in accordance
with AG Products recommendations and/or as per the operating manual.
• Environmental damage
Key Contacts
Warranty Claims
Alex Riley
t. 01565 722922
e: service@ag-products.co.uk
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