INSTALLATION
Vecto r H® S eries ▪ Operat or’s M anual ▪ M N-46 2 95 ▪ Rev 7 ▪ 6/22
19
How to Receive the Appliance
Responsible parties When an Alto-Shaam
®
preferred carrier is used, shipping damage is a matter
between Alto-Shaam and the carrier. In such cases, contact Alto-Shaam
customer service.
When an Alto-Shaam non-preferred carrier is used, shipping damage is a matter
between the carrier and the consignee. In such cases, the carrier is assumed to
be responsible for the safe delivery of the merchandise, unless negligence can
be established on part of the shipper.
Receive the
appliance
When receiving the appliance, do the following.
Step Action
1. Inspect the equipment while it is still in the truck or immediately after it is
moved to the receiving area. Do not wait until after the equipment is moved
to a storage area.
2. Inspect and count all merchandise received. Do not sign a delivery receipt or
a freight bill until you have done so.
3. Note all damage to packaging and to the equipment on the carrier’s receipt.
4. Request the driver sign the delivery receipt. If the driver refuses to sign,
make a note of this refusal on the delivery receipt.
5. Write the following on the delivery receipt if the driver refuses to allow an
inspection: Driver refuses to allow inspection of containers for visible
damage.
6. Contact the carrier immediately upon finding damage, and request an
inspection. Follow the carrier’s policies and procedures.
Alto-Shaam policy It is the policy of Alto-Shaam to assist customers in collecting claims that have
been properly filed and actively pursued. Alto-Shaam cannot, however, file
damage claims, assume the responsibilities for damage claims, or accept
deductions in payment for damage claims.
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