A-4 Appendix: Reference information
A.3 Troubleshooting
Problem Solution
The local/central server cannot connect
to the ASMB4-iKVM/ASMB4-SOL PLUS
board
1. Check if the LAN cable is connected
to the LAN port.
2. Make sure that the IP address of
both the remote and local/central
servers are on the same subnet.
(Refer to chapter 2 for details.)
Try “ping xx.xx.xx.xx” (remote
server ip) on local/central server
and make sure remote server could
reply the ping request.
3. Check if the IP source is set to
[DHCP]. When set to [DHCP], you’ll
not be able to congure the IP
address.
All the SEL (System Event Log)
cannot be displayed
The maximum SEL number is 900 events.
The date/time shown in SEL (System
Event Log) screen is incorrect
Refer to section 4.4.9 to check if the time
zone is set up correctly.
ASMB4-iKVM/ASMB4-SOL PLUS has
network connection problems in
Firewall environment
Ask MIS to add the following port
numbers in Firewall:
5123 (virtual oppy) (TCP)
5120 (virtual CDROM) (TCP)
623 (IPMI) (TCP & UDP)
80 (HTTP) (TCP)
7578 (iKVM) (TCP)
443 (HTTPs) (TCP)
161 (SNMP) (UDP)
The Java redirection screen cannot be
displayed normally
Click Refresh Page button to refresh the
redirection screen.
This troubleshooting guide provides answers to some common problems that you
may encounter while installing and/or using ASUS ASMB4-iKVM/ASMB4-SOL
PLUS. These problems require simple troubleshooting that you can perform by
yourself. Contact the Technical Support if you encounter problems not mentioned
in this section.
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