Brother HL-5350DN User Manual

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Troubleshooting7
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/
.
Identifying your problem 7
First, check the following: 7
 The AC power cord is connected properly and the printer is turned on.
 All of the protective parts have been removed.
 The toner cartridges and drum unit are installed properly.
 The front and back covers are fully closed.
 Paper is inserted properly in the paper tray.
 The interface cable is securely connected to the printer and the computer.
 The correct driver for the printer has been chosen and is installed.
 The computer is set up to connect to the correct printer port.
Printer does not print:
7
If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.
 Printer LED is blinking
See LEDs (Light Emitting Diodes) on page 75.
 Status Monitor Error Message appears
See Error messages in the Status Monitor on page 115.
 Paper handling
See Paper handling on page 118 and Paper jams and how to clear them on page 119.
 Other problems
See Other problems on page 136.
Pages are printed, but there are problems with:
7
 Print quality
See Improving the print quality on page 128.
 Printout is incorrect
See Solving print problems on page 135.
Troubleshooting 7
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Brother HL-5350DN Specifications

General

Color	No
N-up printing	4, 9, 16, 25
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Economical printing	Yes
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	30 ppm
Internal memory	32 MB
Processor model	NEC VR5500
Maximum internal memory	544 MB
Sound power level (standby)	35 dB
Sound pressure level (printing)	54 dB
Total input capacity	250 sheets
Total output capacity	150 sheets
Multi-Purpose tray input capacity	50 sheets
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 105 g/m²
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Supported network protocols (IPv4)	IPv4: ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, IPP/IPPS, FTP Server, TELNET Server, HTTP/HTTPS server, SSL/TLS, TFTP client and server, SMTP Client, APOP, POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3, ICMP, LLTD responder, WebServicesPrint, IPv6: NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, IPP/IPPS, FTP Server, TELNET Server, HTTP/HTTPS server, SSL/TLS, TFTP client and server, SMTP Client, APOP, POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3, ICMPv6, LLTD responder, WebServicesPrint
Networking features	10/100 Base-TX
Power consumption (active)	675 W
Compatible operating systems	Windows: Vista, 2000 Prof., XP Home Edition, XP Prof. Edition (32 & 62 bits), Server 2003 (32 & 64 bits), Server 2008. MacIntosh: Mac OS X 10.3.9 + Linux
Power consumption (standby)	75 W
Power consumption (PowerSave)	6 W
Package weight	11500 g

Weight and Dimensions

Dimensions (WxDxH)	371 x 384 x 246 mm