Brother MFC-490CW User Manual

127
B
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
If you are having difficulty with your machine B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty Suggestions
No printout Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 145.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 135.)
If the LCD says Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 145.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-XXXX (where XXXX is your model name),
and make sure that Use Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.

Brother MFC-490CW Specifications

General

Print technology	Inkjet
Print speed (black, normal quality, A4/US Letter)	33 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
PC free copying	Yes
Copy speed (black, normal quality, A4)	22 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	480 pages
Modem speed	33.6 Kbit/s
Dimensions (WxDxH)	390 x 375 x 180 mm
Power requirements	AC 100-120V, 50/60Hz
Networking features	10/100 Base-TX
Wireless technology	802.11b/g
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows Vista, Windows XP, Windows 2000, Mac, Linux
Total input capacity	100 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	15 sheets
Display	LCD
Display diagonal	3.3 \
Market positioning	Home & office
Compatible memory cards	CF, MS Pro, SD, SDHC, xD
Sound pressure level (printing)	50 dB
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Paper tray media types	Envelopes, Photo paper, Plain paper
Non-ISO print media sizes	Executive
Maximum ISO A-series paper size	A4
Supported network protocols (IPv4)	ARP, RARP, BOOTP, APIPA (Auto IP), NetBIOS/WINS, LPR/LPD, Custom Raw Port/Port9100, DNS, mDNS, FTP, TELNET, SNMPv1, TFTP, LLTD, Web
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Sustainability certificates	ENERGY STAR
Power consumption (standby)	6 W
Power consumption (average operating)	29 W
Operating relative humidity (H-H)	20 - 80 %
Digital sender	No
Maximum duty cycle	2500 pages per month