12 Warranty Information.
1. This document is a summary of the full warranty document and explains the Cirrus Research
plc warranty in ordinary English; not in legal or complex terms.
2. The warranty covers any acoustic instrument such as a sound level meter, acoustic calibrator,
real time acoustic analyser or personal sound exposure meter (dosemeter) manufactured by
Cirrus Research plc after March 1st 2007.
3. The warranty covers all faults on the instrument except the microphone and the display for
the period defined in para (4) below, including minor accidental damage except to the
microphone or display.
4. In common with almost all acoustic manufacturers, Cirrus Research plc do not give a
warranty on the microphone or display – normally an LCD, because of their fragile nature.
5. The period of the warranty is 2 (two) years or 104 weeks from the date of purchase as a new
instrument from Cirrus Research plc or their formally approved distributors OR 130 weeks from
the date the instrument passed its final manufacturing inspection at Cirrus Research plc -
whichever is the shorter.
6. Any rechargeable battery only has the battery manufacturer’s one year warranty.
7. No warranty is offered for used equipment unless a special arrangement is made and a
written confirmation of the warranty is given by Cirrus Research plc.
8. The warranty becomes void if the instrument is not returned for calibration within 18 months
or 78 weeks of purchase. In the International Standard IEC 61672 this ‘calibration’ is described
as “Routine Verification” and it is required to ensure that any acoustic instrument measures
correctly.
9. On completion of the “Routine Verification” by Cirrus Research plc, the instrument will
automatically be given an additional free one year warranty.
10. There will be a charge for this routine verification and the price is published in the Service
Price List.
11. It follows that should the instrument be routinely verified by Cirrus Research plc every year,
the warranty is effectively continuous to a maximum of 12 (twelve) years from the date of
purchase.
12. Cirrus Research endeavour to ensure stocks of instrument components for the full twelve
year period but do not guarantee to do so as certain components do become obsolete or
discontinued.
13. If a sub-component becomes obsolete and stocks are depleted then Cirrus Research will
endeavour to facilitate a repair but will not offer the same length guarantee.
14. In the event of any dispute on the terms of the warranty Cirrus Research plc will accept
pendulum arbitration by the United Kingdom Institute of Acoustics Ltd.
15. The warranty does not in any way reduce any legal right of the buyer or user of the sound
level meter; it is in addition to all legal rights determined by the European Union.
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