Adjust the Microphone Volume 20
Specify the Media File Directory 21
Maintain Your Camera 23
CHAPTER 5
Firmware Upgrade 23
Upgrade the Camera Firmware with the Camera App 23
Upgrade the Camera Firmware on Cisco Accessory Hub 24
Reset the Camera Settings 25
Update the Camera App 26
View Camera Information 27
Camera Logs 27
Collect Logs with the Camera App 27
Collect Camera Logs with Cisco Accessory Hub 28
Collect Camera Logs with Webex 28
Collect Camera Logs with Webex Meetings 29
Troubleshoot Your Camera 29
My Computer Doesn't Recognize the Camera 30
I Can't See My Preview on Webex or Webex Meetings 31
Webex or Webex Meetings Can't Connect to the Camera 31
Video Quality is Poor 32
Accessory Hub Can't Detect the Camera 32
Product Safety and Security 35
CHAPTER 6
Safety and Performance Information 35
External Devices 35
UL Warning 35
Product Label 36
Compliance Statements 36
Compliance Statements for the European Union 36
CE Marking 36
Compliance Information for Japan 36
FCC Compliance Statements 36
FCC Part 15.19 Statement 36
FCC Part 15.21 Statement 36
Cisco Webex Desk Camera User Guide
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Contents