Video Quality is Poor
Problem
Your video quality that the meeting participants see is poor or subpar.
Solution
• Check if the lens gets dirty. Clean it with a soft cloth.
• Check your self-view image quality on the meeting app or on the camera app.
• If the self view looks good, then the problem may be with the network bandwidth. Work with your
network service provider to test your network performance and enhance the bandwidth.
The network bandwidth determines the video resolution in Webex meetings or calls. If the bandwidth
allows, the default resolution is 720P@30fps for Webex or Webex Meetings, and 1080P@30fps
for Webex Room devices.
• If the quality of your self view looks bad, then adjust the resolution in the Cisco Webex Desk Camera
app.
For information on how to adjust video resolution, see Configure the Video Image Settings, on page
16.
Related Topics
Camera Logs, on page 27
I Can't See My Preview on Webex or Webex Meetings, on page 31
Accessory Hub Can't Detect the Camera, on page 32
Webex or Webex Meetings Can't Connect to the Camera, on page 31
My Computer Doesn't Recognize the Camera, on page 30
Accessory Hub Can't Detect the Camera
Problem
Cisco Accessory Hub doesn't detect the camera.
Solution
• Check your Google Chrome version and update it to version 86 or later. Earlier versions aren't supported.
• Enable Experimental Web Platform features on Chrome. Follow these steps:
1. Enter chrome://flags/ in your Chrome browser window.
2. Scroll down and locate Experimental Web Platform features, and enable it.
3. Restart Chrome.
Related Topics
Camera Logs, on page 27
Cisco Webex Desk Camera User Guide
32
Maintain Your Camera
Video Quality is Poor
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