If the camera app shows that your firmware is up to date, you can also click Check for update to manually
check if there's an available update.
View Camera Information
Access the Camera information screen to read information about your camera, including the firmware version,
the serial number, and the USB cables.
Administrators may ask for this information when they troubleshoot an issue.
Procedure
Step 1 Open the Webex Desk Camera app.
Step 2 Click Cisco Webex Desk Camera from the menu bar.
Step 3 Click Camera information.
Related Topics
Install the Webex Desk Camera App, on page 11
Upgrade the Camera Firmware with the Camera App, on page 25
Upgrade the Camera Firmware on Cisco Accessory Hub, on page 26
Camera Logs
You can use the camera logs to diagnose and troubleshoot issues with the camera such as dropped frame rates
or poor video quality.
There are several ways you can capture the camera logs:
• Collect camera logs with the Webex Desk Camera app.
• Get camera logs with the Cisco Accessory Hub at https://upgrade.cisco.com/accessories.
• Send camera logs with Webex or Webex Meetings.
Related Topics
Collect Logs with the Camera App, on page 30
Collect Camera Logs with Webex App, on page 32
Collect Camera Logs with Webex Meetings, on page 32
Collect Camera Logs with Cisco Accessory Hub, on page 31
Collect Logs with the Camera App
Collect the camera logs if you encounter problems with your camera or the camera app. The collected log
files are saved as compressed files at the following locations:
Webex Desk Camera User Guide
30
Maintain Your Camera
View Camera Information
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