Clean the drive or disk — For information on cleaning your computer, see the Dell™TechnologyGuide on your computer or at support.dell.com.
Check the cable connections
Run the Hardware Troubleshooter — See Hardware Troubleshooter.
Run the Dell Diagnostics — See Dell Diagnostics.
Optical drive problems
Adjust the Windows volume control —
l Click the speaker icon in the lower-right corner of your screen.
l Ensure that the volume is turned up by clicking the slidebar and dragging it up.
l Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer — See Sound and Speaker Problems.
Problems writing to an optical drive
Close other programs — Theopticaldrivemustreceiveasteadystreamofdataduringthewritingprocess.Ifthestreamisinterrupted,anerroroccurs.Try
closing all programs before you write to the optical.
Turn off standby mode in Windows before writing to a disc — For information about setting power options, see the Dell™TechnologyGuide on your computer
or at support.dell.com. You can also search for the keyword standby in Windows Help and Support for information on power management modes.
Hard drive problems
Run Check Disk —
Windows XP:
1. Click Start and click My Computer.
2. Right-click Local Disk C:.
3. Click Properties® Tools® Check Now.
4. Click Scan for and attempt recovery of bad sectors and click Start.
Windows Vista:
1. Click Start and click Computer.
2. Right-click Local Disk C:.
3. Click Properties® Tools® Check Now.
The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to
continue the desired action.
4. Follow the instructions on the screen.
IEEE 1394 Device Problems
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