Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
1. Determine the part number and serial number of the component. To list the numbers for all
components installed in the chassis, use the
show inventory command.
2. Request a RMA number from Tech Support by opening a support case. Open a support case by:
a. Using the Create Service Request form on the iSupport page (refer to Contacting the Technical
Assistance Center).
b. Contacting Dell Networking directly by E-mail or by phone (refer to Contacting the Technical
Assistance Center). Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and E-mail address.
• Shipping address for the replacement component, including a contact name, phone number,
and E-mail address.
• A description of the failure, including log messages. This can include:
– Output from the show tech-support command (This report is very long so set the
storage buffer in your terminal program to high.)
– Output from the show logging command, on the unit that experienced the failure (This
report is included as a section in the output of show tech-support command.)
– Console captures showing the error messages.
– Console captures showing the troubleshooting steps taken.
– Saved messages to a syslog server, if you use one.
Technical Support
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