4.1 General
For customer help, visit:
http://support.flir.com
4.2 Submitting a question
To submit a question to the customer help team, you must be a registered user. It only
takes a few minutes to register online. If you only want to search the knowledgebase for
existing questions and answers, you do not need to be a registered user.
When you want to submit a question, make sure that you have the following information
to hand:
• The camera model
• The camera serial number
• The communication protocol, or method, between the camera and your device (for ex-
ample, HDMI, Ethernet, USB, or FireWire)
• Device type (PC/Mac/iPhone/iPad/Android device, etc.)
• Version of any programs from Flir Systems
• Full name, publication number, and revision number of the manual
4.3 Downloads
On the customer help site you can also download the following:
• Firmware updates for your infrared camera.
• Program updates for your PC/Mac software.
• Freeware and evaluation versions of PC/Mac software.
• User documentation for current, obsolete, and historical products.
• Mechanical drawings (in *.dxf and *.pdf format).
• Cad data models (in *.stp format).
• Application stories.
• Technical datasheets.
• Product catalogs.
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