15 Problem Solving
482
Problem Solving
15
Unable to Send E-mail
If you cannot send a scanned document using the E-mail feature, identify the symptom in
the following table to perform the remedy.
The Image is not What was Expected
If the image is not what was expected, identify the symptom in the following table to
perform the remedy.
Unable to send
data over the
network.
The SMB port number is
blocked.
Check the destination server, the router
between the machine and the server, virus
scanning software on the destination server,
and firewall to confirm whether the SMB port
is blocked or not.
Symptom Cause Remedy
A Transmission
Report - Job
Undelivered is
output.
Unable to transmit because
of an error.
Check the Transmission Results in the
Transmission Report - Job Undelivered. If the
error code is displayed, refer to "Error Code"
(P.494).
Unable to send e-
mail.
The mail address is incorrect. Enter the correct mail address.
The data size exceeded the
maximum e-mail size.
Change the maximum e-mail size, or lower
the resolution.
Refer to "Maximum Total Data Size" (P.276), or "5 Scan"
> "Layout Adjustment" in the User Guide.
Symptom Cause Remedy
The image is dirty. The document glass or the
document cover is soiled.
Clean the document glass or the document
cover.
Refer to "Cleaning the Document Cover and Document
Glass (for Duplex Automatic Document Feeder B1-C)"
(P.104).
The document is a
transparent type such as a
transparency film.
If the document is transparent, dirt on the
document cover may be copied on the image.
Place a white sheet of paper on top of the
document when scanning.
The document is colored,
rough, or a blueprint.
Adjust the copy density or image quality
when scanning.
The document is glossy
printing paper.
Glossy printing paper easily sticks to the
document glass, and shadows are sometimes
scanned, soiling the image. Place a
transparency film under the document when
scanning.
Symptom Cause Remedy
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