Error and Maintenance Messages
The most common error and maintenance messages are shown in the table.
Error Message Cause Action
2-sided Disabled
The back cover of the
machine is not closed
completely
.
Close the back cover of the machine
until it locks in the closed position.
Cartridge Error
Put the Toner
Cartridge back in.
The toner cartridge is not
installed correctly
.
Remove the toner cartridge and drum
unit assembly. Take out the toner
cartridge, and put it back in the drum
unit again. Reinstall the toner
cartridge and drum unit assembly in
the machine.
Document Jam
The document was not
inserted or fed correctly
, or
the document scanned from
the ADF was too long.
Remove the jammed paper from the
ADF unit.
Drum End Soon
The drum unit is near the
end of its life.
Order a new drum unit before you get
the Replace Drum message.
Drum !
The corona wire on the
drum unit must be cleaned.
Clean the corona wire on the drum
unit.
The drum unit or the toner
cartridge and drum unit
assembly is not installed
correctly
.
Put the toner cartridge in the drum
unit. Then reinstall the toner cartridge
and drum unit assembly in the
machine.
Jam 2-sided
The paper is jammed in the
2-sided paper tray
.
Pull the paper tray and the 2‑sided
tray out completely, open the back
cover and then remove the jammed
paper. Close the back cover, and put
the paper tray and the 2-sided tray
firmly back in the machine.
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