Fujitsu ScanSnap iX500 Operating Instructions

Checking If ScanSnap Manager Is Operating Normally
1. Turn off the ScanSnap and then turn it on again.
Make sure to leave at least 5 seconds between turning off and on the ScanSnap.
If the problem persists, proceed to step 2.
2. If you are using a USB hub, connect the ScanSnap to the computer directly
with a USB cable.
If the problem persists, proceed to step 3.
3. If there is more than one USB port on the computer, connect the USB cable
to a different USB port.
If the problem persists, proceed to step 4.
4. If a USB device other than the ScanSnap is connected to the computer,
disconnect it.
If the problem persists, proceed to step 5.
5. If anti-virus software is running, disable the software temporarily.
ATTENTION
If you cannot disable the anti-virus software, check if the software is set to lock the application.
If the problem persists, proceed to step 6.
6. Check the privileges to access the installation files.
1. Start the ScanSnap Support Tool.
l Windows 10
Select [Start] menu → [All apps] → [ScanSnap Manager] → [ScanSnap Support Tool].
l Windows 8.1
Click on the lower left side of the Start screen, and select [ScanSnap Support Tool]
under [ScanSnap Manager] on the All apps screen.
l Windows 8
Right-click the Start screen, and select [All apps] on the app bar → [ScanSnap Support
Tool] under [ScanSnap Manager].
l Windows 7/Windows Vista/Windows XP
Select [Start] menu → [All Programs] → [ScanSnap Manager] → [ScanSnap Support
Tool].
a The [ScanSnap Support Tool] window appears.
When ScanSnap Manager Does Not Operate Normally
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Fujitsu ScanSnap iX500 Specifications

General

Film scanning	No
Color scanning	Yes
Maximum scan size	216 x 863 mm
ADF scan speed (b/w, A4)	25 ppm
Optical scanning resolution	600 x 600 DPI
Scanner type	ADF scanner
Product color	Black
Scan to	File, Image
Sensor type	CIS
Scan file formats	JPG, PDF
Daily duty cycle (max)	- pages
Standard input capacity	50 sheets
Maximum scan area (ADF)	216 x 360 mm
Minimum scan area (ADF)	50.8 x 50.8 mm
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Scanning media types supported	Business Card, Plain paper, Post Card(JPN)
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	40 - 209 g/m²
USB version	3.2 Gen 1 (3.1 Gen 1)
Standard interfaces	USB 1.1, USB 2.0, USB 3.2 Gen 1 (3.1 Gen 1), Wireless LAN
Mac operating systems supported	Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Input voltage	100-240 V
Power supply type	AC
AC input frequency	50 - 60 Hz
Power consumption (standby)	2.5 W
Power consumption (typical)	20 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	ENERGY STAR
Certification	RoHS
Quantity per pack	1 pc(s)

Weight and Dimensions

Depth	159 mm
Width	292 mm
Height	168 mm
Weight	3000 g