16 Warranty
46
Warranty
16.1 The Vortex Oil Boiler
Warranty
Dear Customer
You are now the proud owner of a Grant
Vortex Pro condensing Combi Boiler
from Grant Engineering (UK) Ltd, that
has been designed to give years of
reliable, trouble free operation.
Grant Engineering (UK) Ltd. guarantees
the manufacture of the boiler including
all electrical and mechanical
components for a period of twelve
months from the date of purchase
provided the boiler is installed in full
accordance with the installation
instructions provided. This will be
extended to a period of two years if the
boiler is registered with Grant UK within
thirty days of installation and it is
serviced at twelve month intervals. See
Terms and Conditions below.
IMPORTANT
Please register your Grant Vortex Pro
Combi boiler with Grant UK within thirty
days of installation. To do so visit
www.grantuk.com and follow the links
to the ‘Householder Zone’, where you
can register your boiler for a further one
year warranty (giving two years from the
date of purchase). This does not affect
your statutory rights.
Breakdown during the
Manufacturer’s Warranty
If your Grant boiler should fail within the
first two years, you must contact Grant
Engineering (UK) Ltd, who will arrange
for the repair under the terms of their
Warranty, providing that the boiler has
been correctly installed and
commissioned, serviced (if older than
twelve months) and the fault is not due
to tampering, running out of oil, oil
contamination, system water
contamination, misuse, or the failure of
any external components not supplied
by Grant UK (e.g. fire valve, motorised
valve, etc.). This extended two year
warranty only applies if the boiler is
registered with Grant UK within thirty
days of installation.
In the first Instance:
Contact your installer or commissioning
engineer to ensure that the fault does
not lie with the system or any other
components, or any incorrect setting of
the system controls.
If a Fault is Found:
Ask your installer to contact Grant
Engineering (UK) Ltd Service
Department on 01380 736920 who will
arrange for a qualified service engineer
to attend to the fault.
Free of Charge Repairs:
During the first two years no charge for
parts or labour will be made provided
that the boiler has been installed and
commissioned correctly in accordance
with the manufacturer’s instructions, it
was registered with Grant UK within
thirty days of installation and, for boilers
over twelve months old, details of
annual maintenance is available.
The following documents must be made
available to Grant UK on request:
• Proof of purchase
• CD10 Installation Completion form
• CD11 Commissioning report form
• Service documents (CD11 or
equivalent document)
Chargeable Repairs:
A charge may be made (if necessary
following testing of parts at Grant UK) if
the cause of the breakdown is due to
any of the following:
• Faults caused by the plumbing
or heating system, e.g.
contamination of parts due to
system contamination, debris or
trapped air.
• Faults due to incorrectly sized
expansion vessel(s) or incorrect
vessel charge pressure.
• Faults caused by external electrics
and external components.
• The boiler has not been
commissioned, or serviced in
accordance with the installation and
servicing manual.
• Problems caused by lack of oil or
faults with the oil supply system.
• The flue system has been incorrectly
fitted or does not meet installation
requirements.
• The boiler has been installed for
over two years and no extended
warranty cover has been taken.
Note: The nozzle supplied with the
boiler is only covered for the period up
to the time of the first service (twelve
months).
Remember - before you contact Grant:
Ensure the boiler has been
commissioned and serviced in
accordance with the Installation and
servicing manual.
Ensure there is oil to supply the burner.
Ensure the problem is not being caused
by the heating system or its controls.
Consult the boiler handbook for
guidance.
!
NOTE
Do not wait until the fuel supply runs
out before you order some more.
Sludge in the bottom of the tank may
be drawn into the fuel lines. It is
recommended that the boiler is
switched off when the new supply is
delivered and that the fuel is allowed
to settle for an hour before restarting
the boiler.
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