●Maintenance service 11-1
About maintenance service
If trouble or damage occurs within 1 year after delivery or accumulated operating time of 2400 hours, whichever
is sooner, repairs will be made free of charge. However, the following cases are outside the warranty even within
the free warranty period:
(1) When trouble was due to handling outside the instruction manual
(2) When materials and parts other than ours, including the ink, were used and damage was caused by them
(3) When repair was performed by other than us or our designated representative and damage was caused by
this
(4) When trouble was due to external causes (abnormal print material, etc.) other than this equipment or by
moving or transportation of the equipment after delivery
(5) When operated in a usage environment outside the specifications of par. “13. Specifications” of the
instruction manual.
(6) When damaged by fire, water, or other natural disaster
Loss of production due to down time and physical loss due to trouble or error of delivered equipment
(loss of print material, related facility, etc.) is outside the warranty. If trouble occurs, an engineer shall
be dispatched as quickly as possible and maximum efforts will be made so that the down time is as
short as possible.
If there is no danger of being misread, excessive or insufficient dot configuration shall be considered
allowable.
The IJ printer has an alarm function to prevent major printing faults before they happen, but this func-
tion does not inspect the quality of the printed characters.
Consideration shall be given so that the printed character state is visible at some process.
Parts retention period
The retention period of the performance parts for repair of this equipment is 7 years after discontinuation of
manufacture.
“Performance parts for repair” are parts necessary to maintain the functions of the product.
Customer memo:
Please fill in for later use.
Useful when communicating with the service in charge.
Your Hitachi sales representative:
Your Hitachi distributor:
Date of purchase: year month day
Tel:
Person in charge:
Tel:
Person in charge:
11. MAINTENANCE SERVICE
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