Contacting support
To resolve a hardware or software issue, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also nd information about how to contact HP and open a support case.
Preparing to call technical support
If you cannot solve an issue using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
● Monitor model number
● Monitor serial number
● Purchase date on invoice
● Conditions under which the issue occurred
● Error messages received
● Hardware conguration
● Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located on a label on the bottom edge of the monitor head. You
may need these numbers when contacting HP about the monitor model.
22 Chapter 3 Support and troubleshooting
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