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Troubleshooting
Downloading New Software
Troubleshooting
Downloading New Software
When product enhancements occur for the 5400 zl switches,new software can
be downloaded to the switch through several methods, for product enhance-
ments and new features. Please see the Management and Configuration
Guide which is on the HP networking Web site. See page 5-1 for details.
The new software would be available on the HP networking Web site,
www.hp.com/networking/support.
HP Customer Support Services
Ifyou arestill havingtrouble withyour switch,Hewlett-Packard offerssupport
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The HP networking Web site, www.hp.com/networking/support also
provides up-to-date support information.
Additionally, your HP authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP
networking.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, retrieve the following information:
Information Item Information Location
• product identification, including the chassis,
modules, and transceivers
the front of the switch, and on the
modules and transceivers
• details about the switch’s status including the OS
(software) version, a copy of the switch config-
uration, a copy of the switch Event Log, and a
copy of the switch status and counters informa-
tion
switch console: show tech
command
• copy of your network topology map, including
network addresses assigned to the relevant de-
vices
your network records
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